So, first off, a little about us....
Mayan Monkey Mijas - Chocolate Factory on the outside, Happiness Lab inside
We make ethical chocolate.
We make ice cream from organic milk.
We make amazing allergy-free baked wares.
We make people happy!
Making people happy is our business, and we take it pretty seriously!
We measure business success not just via traditional profits, but also via happiness levels. Our vision of happiness is neither superficial nor self-indulgent, and has little to do with self-gratification. Rather we see happiness as taking responsibility for creating good vibes and meaningful lives. Our kind of happiness is a smile that stretches from the "mmm!!!!" of delight uttered by someone tasting our chocolate for the first time and learning that their purchase is an ethical one, all the way across the globe to the cacao farms that supply our cacao at the start of the chocolate journey where we strive to improve conditions.
As a Customer Happiness Specialist, what will I be doing?
Your job as a Customer Happiness Specialist is to make people happy! Not just your customers, but also your colleagues, suppliers, associates, etc
Smiling is key, as is paying attention, engaging, explaining, listening and tailor-making interactions and experiences. Whether offering tasters, showing visitors around the chocolate factory, hosting chocolate-making experiences or helping a customer find the ideal gift, your aim as a Customer Happiness Specialist is to find the best possible match between visitor needs and everything on offer at Mayan Monkey Mijas (organic chocolate, chocolate-making workshops, ice cream, baked wares, cacao-based skincare, craft coffee, etc).
You embrace and champion Mayan Monkey Mijas´ Mission, Aims, Objectives and Values, and are "always on" in your endeavour to deliver five-star service to Mayan Monkey Mijas visitors and customers
You are always looking for a win-win outcome, and take delight in transmuting negative feedback in order to resolve problems to mutual benefit.
You work tirelessly to constantly build your product knowledge, whilst honing your engagement & happy-making skills.
What kind of person are we looking for?
Happy-making is a purposeful mission, and only the most focused, compassionate, high-energy and can-do people can be part of our journey. Here´s what´s needed:
You are naturally enthusiastic, positive, confident and curious
You have the confidence to be yourself, and at the same time you have the interest & empathy to build rapport and relate to people from all corners of the globe and all walks of life.
You are high-energy, hardworking and proactive
You are flexible, have a genuine desire to help, and your focus is on understanding expectations & anticipating needs in order to propose options to full customer satisfaction
You are clear-headed and calm under pressure, with the ability to think on your feet.
You can pay attention to, understand and carry out work instructions competently
You are creative, practical and determined, and have the initiative to make suggestions for improvement
You want to go further and do better, and strive to continuously improve both yourself and the experiences you create for others
You are a fully bilingual English & Spanish speaker, with additional languages being greatly welcomed
What do we offer?
Full-time contract + year-round employment
Very generous pay package, consisting of fixed salary + commissions + tips
30 days holiday + paid bank holidays
Discounts on products and workshops
Coffee and tea on tap all day long, and a free ice cream every day!
Taste-testing as a fundamental part of your job (somebody has to do it, right?!)
Great team environment, with loads of opportunities for promotion
What should you do next?
Look us up online to get a better understanding of who we are, what we're about and why we do what we do.
If you think this opportunity is for you, please send us your CV and your answers to the following three questions:
- What makes you tick?
- How do you make people happy?
- What do you do for fun?
Be honest! We´re not looking to have our egos tickled.
We´re looking for real, genuine people who want to excel and develop themselves professionally ;)
Looking forward to hearing from you: firstname.lastname@example.org